Patient information
Complaints and feedback
We welcome feedback and take concerns seriously. Raising a concern will not affect the standard of care you receive.
Speak to us first
Many concerns can be resolved quickly by talking to the clinic. Call 0161 304 0117 or email info@dhclinic.co.uk. Please explain what happened, when it happened and what you would like us to consider.
Making a formal complaint
Address a written complaint to the Clinic Manager at 28 Cheetham Hill Road, Stalybridge, SK15 1TU. We will acknowledge it, review the relevant information and explain the outcome and any next steps. If more time is needed, we will keep you informed.
Professional concerns
If your concern relates to a regulated healthcare professional and cannot be resolved directly, you may be able to contact the relevant professional regulator. We recommend discussing the appropriate route with the clinic first unless there is an immediate safety or safeguarding concern.
Urgent safety concerns
This process is not for emergency medical help. Use the appropriate NHS urgent or emergency service if someone is in immediate danger or needs urgent care.