Patient information
Appointment terms
These practical terms help us offer appointments fairly and keep the clinic running smoothly.
Booking
Check the appointment type, practitioner, date and time before confirming. Current fees are shown in the secure booking system. Contact us before booking if you are unsure which service is suitable.
Changes and cancellations
Please give as much notice as possible if you need to change or cancel. Any applicable cancellation terms or fees will be shown during booking or explained by the clinic. Contact us promptly if exceptional circumstances prevent attendance.
Arriving late
A late arrival may shorten the time available so that the next patient is not delayed. In some circumstances the appointment may need to be rearranged.
Consent and respectful care
Your practitioner will explain assessment and treatment and seek your consent. You can ask questions, decline or stop. We ask everyone using the clinic to treat patients, staff and practitioners with respect.
Suitability and emergencies
Booking does not guarantee a particular outcome or confirm that a treatment is clinically suitable. This clinic does not provide emergency care. For urgent or life-threatening symptoms, use the appropriate NHS urgent or emergency service.